Introduction
At Ody’s Bites, operated by Beyond The Jar LLC, we value your privacy and are committed to handling your personal information responsibly.
This Privacy Policy explains how we collect, use, share, store, and protect your personal information when you visit https://odysbites.com, contact us, place an order, submit a website form, or communicate with us through email or SMS.
By using our website or services, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
When you interact with our website or services, we may collect the following information:
Your full name, email address, and phone number
Billing and local delivery information
Order details, including jam flavors, collections, and custom box selections
Messages, inquiries, and customer service communications
SMS communication preferences, opt-in consent, and communication history
Appointment or scheduling information, where applicable
Technical information, including IP address, browser type, device information, and website usage data
Payment information may be processed securely by third-party payment providers. Ody’s Bites does not intentionally store complete payment card numbers.
2. How We Use Your Information
We use collected information to:
Process, confirm, and fulfill purchases
Coordinate orders, pickups, and local deliveries
Send order confirmations and delivery updates
Send appointment confirmations and reminders, where applicable
Respond to service inquiries and customer support requests
Send transactional emails and SMS notifications
Provide information regarding products, collections, and availability
Improve our website, products, and customer experience
Send promotional communications when permitted by law and your communication preferences
Maintain business records and comply with applicable legal obligations
SMS Communications
If you voluntarily opt in to receive SMS communications from Ody’s Bites, we may use your mobile phone number to send order confirmations, delivery notifications, appointment confirmations, reminders, responses to service inquiries, and other customer service updates.
If you separately consent to receive promotional SMS communications, we may also send information regarding new jam flavors, product collections, seasonal offerings, and special promotions.
Message frequency varies depending on your orders, inquiries, appointments, and communication preferences.
Message and data rates may apply.
You may opt out of receiving SMS messages at any time by replying STOP to any text message. For assistance, reply HELP or contact [email protected].
Consent to receive promotional SMS communications is not a condition of purchase.
3. Information Sharing and SMS Privacy
We may share necessary personal information with trusted service providers who assist with website hosting, payment processing, customer relationship management, email and SMS communications, customer support, and order fulfillment.
These service providers may process information only as necessary to provide services on our behalf, subject to applicable privacy and data protection requirements.
Mandatory SMS Privacy and Non-Sharing Disclosure
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
We may also disclose information when legally required or reasonably necessary to protect our rights, customers, or business operations, consistent with applicable law and the SMS privacy restrictions stated above.
4. Cookies and Website Analytics
Our website may use cookies and similar technologies to support website functionality, understand visitor activity, and improve the customer shopping experience.
These technologies may help us:
Maintain website functionality
Understand how visitors interact with our website
Improve website performance and usability
Enhance customer experience
You can manage cookies through your browser settings. Disabling certain cookies may affect website functionality.
5. Marketing and SMS Communications
Ody’s Bites may communicate with customers through email, telephone, and SMS for order-related, customer service, and promotional purposes, subject to applicable laws and consent requirements.
Email Communications
If you subscribe to our mailing list or otherwise provide legally valid consent, you may receive communications regarding new flavors, product collections, special offers, and business updates.
You may unsubscribe from promotional emails at any time using the unsubscribe link included in our emails or by contacting [email protected].
SMS Communications and Consent
By voluntarily providing your mobile phone number and affirmatively opting in to receive SMS communications from Ody’s Bites, you authorize us to send text messages to the number provided for the categories of messages to which you have consented.
These communications may include:
Order confirmations and purchase updates
Delivery notifications and scheduling updates
Appointment confirmations and reminders, where applicable
Responses to customer inquiries and service requests
Customer support communications
Promotional offers, new product announcements, and collection updates when separately authorized
SMS Program Disclosures
Program Name: Ody’s Bites SMS Notifications
Message Frequency: Message frequency varies.
Message and Data Rates: Message and data rates may apply.
Opt-Out: Reply STOP to unsubscribe from SMS communications.
Customer Support: Reply HELP for assistance or email [email protected].
Consent: Consent to receive promotional SMS messages is not a condition of purchase.
Privacy: Mobile information and SMS opt-in consent are protected in accordance with Section 3 of this Privacy Policy.
After opting out, you may receive a final confirmation message acknowledging your request. You will not receive additional messages under the opted-out SMS program unless you provide new consent or another legally permitted basis applies.
6. Data Security and Retention
Ody’s Bites uses reasonable administrative, technical, and physical safeguards to protect personal information against unauthorized access, disclosure, alteration, or destruction.
Our website, https://odysbites.com, uses SSL/TLS encryption to protect information transmitted through secure website connections and form submissions.
We also utilize secure third-party payment processing services and access controls designed to safeguard customer information.
Although we take reasonable precautions to protect personal information, no internet transmission or electronic storage system can be guaranteed to be completely secure.
We retain personal information only as reasonably necessary to:
Process and fulfill customer orders
Maintain business and transaction records
Respond to customer service requests
Maintain communication preferences and consent records
Resolve disputes and prevent misuse
Comply with applicable legal and regulatory obligations
When personal information is no longer reasonably required, we take appropriate steps to delete, anonymize, or securely dispose of it, subject to applicable legal obligations.
7. Your Privacy Choices
You may contact Ody’s Bites to request access to, correction of, or deletion of your personal information, subject to applicable laws and necessary recordkeeping requirements.
You may also:
Update your contact information
Change your marketing communication preferences
Unsubscribe from promotional emails
Withdraw consent to receive SMS communications
Request information about how your personal data is handled
To opt out of SMS communications, reply STOP to any text message received from Ody’s Bites.
For privacy-related requests, contact [email protected].
8. Age Requirements and Children’s Privacy
Our website is not intended for children under 13 years of age, and we do not knowingly collect personal information from children under 13.
By opting into our SMS services, you represent that you are at least 18 years of age.
If we become aware that personal information has been collected from a child under 13 without appropriate authorization, we will take reasonable steps to delete that information.
9. Third-Party Services
Our website, checkout systems, customer relationship management platform, payment processing, and communications services may be supported by third-party service providers.
These providers may process necessary personal information to perform services on our behalf, subject to applicable privacy and data protection requirements.
We do not authorize third-party service providers to use customer SMS opt-in information or consent for their own marketing or promotional purposes.
All mobile information and SMS consent data are subject to the non-sharing restrictions outlined in Section 3 of this Privacy Policy.
Third-party websites or services accessed through external links may maintain their own privacy policies. We encourage visitors to review those policies when interacting with external services.
10. Policy Updates
We may update this Privacy Policy periodically to reflect changes in our business operations, services, technology, or applicable laws.
Any updates will be published on https://odysbites.com with a revised effective date.
Your continued use of our website following the publication of an updated Privacy Policy constitutes acknowledgment of the updated policy, to the extent permitted by applicable law.
Where additional consent is required by law, we will request that consent separately.
11. Contact Us
For questions regarding this Privacy Policy, personal information, SMS communications, or privacy-related requests, please contact:
Ody’s Bites
Operated by Beyond The Jar LLC
8936 Williams Circle #5211
Naples, FL 34120
United States
Business Phone: +1 239-351-2768
Support Email: [email protected]
Website: https://odysbites.com