Introduction
Every Ody’s Bites collection is handcrafted in small batches. Because our jams are food products prepared for customer orders, the following policy applies.
1. Food Sales Are Generally Final
For food safety and perishability reasons, we generally cannot accept returns or exchanges after delivery. This does not affect rights under applicable law.
2. Order Cancellations
Cancellation requests must be submitted before preparation begins. If production has not begun, we will review the request and arrange a refund. Once preparation begins, cancellation and refund may not be available unless required by law or otherwise approved.
3. Custom Collections
Build Your Own Collection boxes follow each customer’s selected flavors. Review selections carefully at checkout.
Changes and cancellations may not be possible once preparation starts.
4. Damaged, Incorrect, or Missing Products
If your order is damaged, incorrect, or incomplete, contact us within 24 hours of delivery whenever possible. Include your name, order number, description, and photographs if available. We will review the issue and offer an appropriate resolution, potentially including replacement, partial refund, or full refund.
5. Quality or Food Safety Concerns
Do not consume products you believe are unsafe, spoiled, or defective. Contact us promptly with product details for investigation and resolution.
6. Refund Processing
Approved refunds generally go to the original payment method. Processing time depends on the payment provider and financial institution.
7. Contact
For questions regarding our Refund & Cancellation Policy, order cancellations, damaged or incorrect products, or refund requests, please contact us:
Ody’s Bites
Operated by Beyond The Jar LLC
8936 Williams Circle #5211
Naples, FL 34120
United States
Business Phone: +1 239-351-2768
Support Email: [email protected]
Website: https://odysbites.com